Refund Policy

Last updated: Feb 09, 2026

Smart Skills Institute ("we," "us," "our") is operated by Doloris Diane Crawford, a Sole Proprietor, located at 718 Preston Ave, Lewiston, ID 83501, United States. This Refund Policy explains refunds, cancellations, and how to request help.

1) 7-Day Money-Back Guarantee (Subscriptions — First Time Only)

We offer a full refund within 7 days of your first subscription purchase ("7-Day Guarantee"). If you are not satisfied, you may request a refund within this period.

Eligibility:

• Request is made within 7 days of your first subscription start date
• Applies to first-time subscribers only
• One refund per customer under this guarantee
• Request must be submitted using the contact information below

2) One-Time Course Purchases (Digital Products)

One-time course purchases provide instant access to digital content.

Refund rule: One-time purchases are generally non-refundable once access is granted, except where required by law.

If you believe you were charged in error (duplicate charge, technical issue preventing access), contact us and we will review and resolve it.

3) How to Request a Refund

Email us at [email protected] and include:

• Your account email
• What you purchased (plan name or course name)
• Date of purchase
• Reason (optional, helps us improve)

Subject line: Refund Request - [Your Email]

4) Processing Time

If approved, refunds are typically processed within 5–10 business days back to the original payment method. Timing may vary depending on your bank.

5) After the 7-Day Period (Subscriptions)

After the 7-Day Guarantee window:

• Subscription charges are non-refundable
• You may cancel anytime to stop future charges
• You will keep access until the end of your current billing period (unless access is terminated for policy violations)

6) Cancellation (Subscriptions)

You can cancel from your account dashboard (Profile → Subscription → Manage Subscription) or contact support for help. Cancellation stops future renewals.

7) Non-Refundable Situations

Refunds will not be provided for:

• Requests outside the 7-Day Guarantee for subscriptions
• One-time purchases after access is granted (unless required by law)
• Accounts terminated for violating our Terms of Service

8) Chargebacks / Payment Disputes

If you have a billing issue, please contact us first so we can help. Payment disputes may result in temporary suspension of access while we investigate.

9) Contact